Advice on taking quizzes on iLearn
When taking a quiz on iLearn, take time to read the details that are posted before attempting a quiz. The description page for the quiz will tell you important information on when the quiz will open, how long you have to take the quiz, if you can take more than one attempt and when the quiz will close. Note that if the quiz is timed, the countdown continues even if you are logged out of iLearn. Clicking on the Save without submitting button will save your progress, but it does not pause the timer.
If there are short answer questions, exact spelling is required. If you enter an answer that is misspelled, iLearn will mark it as incorrect.
We have implemented two improvements to the quiz to make it a more reliable experience. The first is a change to prevent content being lost if you are accidentally logged out of iLearn. If you are logged out of iLearn due to your session timing out (meaning you were logged in, but inactive for more than four hours) or are logged out due to having multiple iLearn pages open, the quiz will save your answers and should retain them when you re-log in. However, if your window closes or you quit your browser without saving, the accidental logout protection will NOT trigger, and your content will not be saved. As a reminder, it is usually recommended that you not have multiple tabs of iLearn open when you are taking a quiz, and navigating away from a quiz while you are taking it may be interpreted as cheating by your instructors.
The second improvement is intended to prevent accidental double submissions of quizzes. Once you have clicked on the submit quiz button, an animated icon will appear on the button indicating that the quiz is being sent and you will not be able to click on the submit button again. However, remember to never double click on the submission button, as the button lock may not trigger if you click too quickly.
Make sure you are not using any other network intensive applications while taking a quiz, such as streaming video or audio, or running any large downloads in the background. We generally recommend using a wired connection whenever possible when taking a quiz, as sometimes WiFi connections can drop out and prevent you from submitting a quiz successfully.
As a final reminder, make sure you do not wait until the last minute to do your quizzes and exams on iLearn. The later you wait, the higher the risk you are taking of a technical problem happening. The helpdesk will be open throughout finals during our normal hours of 8AM to 5PM, Monday through Friday. We cannot answer emails, phone, or offer chat support outside of those hours.
Good luck on all your quizzes and final exam!
[resolved] Academic Technology datacenter currently offline
[resolved May 11, 2012 12:45PM] iLearn and other AT services have been restored. AT staff are on-site and continue to test systems.
We regret the outage during finals season.
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[update May 10, 2012 11:50PM] A campus-wide power outage that began at approximately 8:30PM affected the availability of all AT services including iLearn, CourseStream, and others. Power has been restored and AT staff are working to restore service as soon as possible. We will update this post when services are restored.
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The Academic Technology datacenter is currently offline [May 10, 2012 10:10PM]. All AT online services are down. We are investigating and will bring everything back up as soon as possible. We will update this post as we have more details.
[resolved] Intermittent slowness issues (March 3, 2012)
Update (March 3, 8:49PM): iLearn recovered from the earlier slowness at 8:49PM. If you continue to experience issues, please email ilearn@sfsu.edu. We sincerely apologize for the inconvenience.
Saturday, March 3, 2012 (8:10 PM): iLearn has been experiencing intermittent slowness issues. If you experience slowness issues or have iLearn not respond, note down the time and the action you were trying to take as well as any error message you see and send them to ilearn@sfsu.edu. This message will be updated when we have more information.
UPDATE: SERVICE RESTORED (power out on campus 2/17/2012 10:30am)
Update 12:55PM: iLearn is now back online. It may be a little slow as everything catches up, but everything should be working now.
Update 11:40AM: Power has been restored to campus. We are currently working on getting all of the servers in our data center back up. iLearn and CourseStream should be back online in the next 60 to 90 minutes. We will update this post when iLearn is back online.
10:30am, 2/17/2012: Power is currently out on campus. All AT services are currently offline. Will update when we have more information.
Service restored (2/03/2012 6:12AM)
iLearn service was restored at 6:12AM on Friday, February 3, 2012 after our scheduled emergency downtime to improve iLearn performance.
Emergency scheduled downtime for Friday February 3, 2012 at 6:00 AM
On Friday, February 3, 2012 from 6:00AM to 7:00AM, iLearn will be down for maintenance to address the performance issues we have been experiencing this past week. iLearn will not be available during this time. We apologize for the inconvenience.
Call for Faculty Participation
CSU Quality Online Learning and Teaching Awards Program
SF State faculty using iLearn (Moodle) are invited to participate in the Quality Online Learning and Teaching (QOLT) program established by the CSU Learning Management Systems Services to recognize exemplary teaching and learning efforts using Moodle. SF State faculty using iLearn to teach blended/hybrid or fully online courses are eligible to participate in QOLT.
Further information about this awards program can be found at http://goo.gl/kUDd8. To contact the SF State QOLT coordinators Noelia Mendoza (338-6906) and Areej Atawneh (338-7641), call or email workshop@sfsu.edu.
The deadline for submissions is March 1, 2012.
iLearn experiencing intermittent technical difficulties (1/31/2012)
Update (2/01/2012 8:00 AM): Archives and Collaborative Sites have been reactivated.
Update (2/01/2012): iLearn recovered at around 1AM on February 1, 2012. We will continue to monitor the situation, but everything should be back to normal now.
Update (1/31/2012 10:35PM): We have been seeing heavy load on iLearn starting at around 4PM on January 31, 2012. We are continuing to investigate and hope to have this resolved soon.
Update (1/31/2012 9:21PM): We've disabled access to archives and collaborative sites temporarily to improve the performance of iLearn. We will re-enable archives and collaborative sites when we have corrected the underlying problem.
iLearn is currently experiencing intermittent slowness and technical difficulties (6:30PM 1/31/2012). We are investigating the issue and hope to have it resolved soon.
iLearn email problems 12:30PM to 1:00PM January 31, 2012
If you sent an email from iLearn using the quickmail function between 12:30PM and 1:00PM, your message may not have been sent. Double check to see if you received a receipt for your message from iLearn. If not, you should resend your message as it may not have been delivered.
iLearn currently experiencing load issues (1/29/2012)
Update:
iLearn returned to normal at 9:45PM on 1/29/2012
Original message:
iLearn is currently experiencing heavy load. We are investigating and hope to bring the system back up as soon as possible. Watch this space for updates.
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