Academic Technology Central


Emergency downtime today up to four hours starting at 11:00AM (August 2, 2010)

Update (August 2, 2010 11:40AM):
iLearn is back up and running.

Original message:
In order to make sure we have a stable iLearn system for all of our campus users, we will need to take iLearn offline today for up to four hours starting at 11:00AM. We are working on our systems as a part of our summer upgrade. iLearn may be back up sooner than anticipated, but please plan accordingly.

iLearn services restored July 26, 2010, at 6:00 pm

iLearn experienced a brief outage between 5:10 and 6:00 pm on July 26, 2010. Services have been restored. Users were unable to access iLearn during this outage.

iLearn Upgrade July 26, 2010

Update (01:50PM July 26, 2010):
The iLearn upgrade has been completed successfully. Instructors should now be able to see Fall 2010 courses. Please note that students have not yet been enrolled in Fall 2010 courses, so students will not be able to see those courses quite yet.

In this new version of iLearn we have introduced some performance fixes and have updated the HTML Editor, addressing many of the issues with formatting text within iLearn, including copying and pasting from Microsoft Word. As we get closer to the beginning of the Fall 2010 semester, we will introduce other enhancements to the system.

Update (10:55AM July 26, 2010):
We are working diligently to bring the system back up for users. We will keep this post updated with details as they become available.

Update (10:00AM July 26, 2010):
To finalize and perfect the upgrade, we have to extend the downtime for about another hour. We will keep this post updated with details as they are made available.

Original message:

iLearn will be down on July 26, 2010 from 6:00AM to 10:00AM as part of the Summer upgrade to prepare for Fall 2010.

Please plan accordingly.

AT Services Including iLearn Are Available

Update - 4:20p: Services have resumed.

Update - 3p: Services are still down as our team works with the hardware vendor to resolve the situation. An update should be available by 4pm if service has not already been restored.

Update - 12:30p: Due to an issue in the upgrade being conducted as part of this maintenance downtime, the iLearn team regrets that downtime must be extended past the published 8am to 12pm window.

We are working to bring all Academic Technology services, including iLearn, back into operation as soon as possible. Please check back for an update.

Prior Message

On July 16, 2010 we will have a scheduled maintenance downtime from 8AM to 12PM to begin work on the summer upgrade. iLearn will not be available during that time. Please schedule accordingly.

Exciting new improvements to iLearn

During the Summer break, the Academic Technology (AT) unit is
steadfastly working to improve the iLearn system and increase our level
of service by introducing other academic web applications. These
updates are targeted for a mid-August 2010 release but you can stay
tuned to iLearn Central for sneak peeks and additional information throughout the Summer. We also would love to hear from you. You can contact us with any questions or concerns you may have.

Note that these updates may be subject to change.

iLearn Learning Management System Enhancements and Services:

  • Continued improvements to the Gradebook including a more
    user-friendly interface for managing students' grades and feedback.
  • A new HTML Editor introduces a streamlined interface, improved copy
    and paste functions, and bonus layout templates.
  • Improvements to existing integrations with DIVA and CourseStream
    make them easier and more flexible to use.
  • New Library Services integrations provides greater access to library resources for faculty and students.
  • A new web-based chat support option will be piloted in Fall offering help directly from the iLearn interface.
  • Back-end database improvements will continue to improve performance.

AT Web Services and Beyond:

  • A new campus syllabus-building tool will be released by AT this Fall and will allow faculty to easily publish syllabi in multiple accessible formats and share them in iLearn.
  • AT introduces a more efficient, single sign-on login method allowing users to access multiple AT and campus web services.

Phone support for iLearn currently down

Update: The iLearn support hotline is working again.

Previous message:

We are currently experiencing and issue with our support hotline. Incoming phone calls are being directed straight to voicemail. If you need to get a hold of the iLearn support team, please email or stop by our office in Burk Hall 223.

We hope to get the phone issue resolved soon.

Network updates may cause intermittent outages (June 23, 2010)

The Division of Information Technology will be performing network maintenance tonight, June 23, 10:00PM until tomorrow, June 24, 6:00AM. While no major downtime is scheduled, the maintenance work may cause small network disruptions affecting access to iLearn and other campus network services.

Changes to SF State student email

At the end of the Spring 2010 semester, SF State moved student email to a new service called @mail. Students must now check official SF State email at, and official SF State email addresses for students have changed from to Students must make sure to reset passwords before attempting to check official SF State email.

Faculty must be aware that because of this change, students may not have seen any email sent from iLearn courses if they did not check the new @mail service.

For more details, visit the official @mail page at

Keep in mind that this only affects students who have email at SF State. Those who do not have an official SF State email (usually those from the College of Extended Learning) are not affected.

iLearn authentication currently down (June 9, 2010)

Authentication is working again as of 9:49AM, June 9, 2010.

Original Message:
iLearn's authentication system is currently down. At this time, no one will be able to log in to iLearn. We are working with the Division of Information Technology, and hope to have this issue resolved as soon as possible. We will post more details when they become available.


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